Shipping Information

We offer worldwide shipping on all our products!

Please see the tables below to calculate how much it will cost to ship our items to you

Destination: United Kingdom

Please note, our international shipping costs are estimated. Once we confirm the price with our carrier, if there is any overpayment it will be refunded to you promptly. Rest assured that you will not pay any more than what is shown. 

Destination: European Countries

Destination: Rest of the World

Shipping and Custom Duty

All orders received by us are shipped subject to availability. We reserve the right to ship products at a later date where the product ordered is not in stock at the time of purchase.

We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company.

If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs. Overseas shipping will be charged at either actual weight or volumetric weight (whichever is the greater).

Cancellation Rights, Returns and Refunds

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase.

However, to exercise this right you must notify us in writing, (email or letter) within 14 working days from the day after you receive your goods.

As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation. No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

Goods that are sealed or shrink wrapped and this is removed can only be 
returned if they are defective – No right of cancellation exists for personalised goods or goods made to the
 customers specification.

Please observe the following procedure for all returns to us:

On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return. If you are returning your product because it is defective, please state the defect or defects. Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product.

Unfortunately we will be unable to issue a refund where the product is in an incomplete state. If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect.

If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to use.

You are responsible for paying any postage or shipping costs incurred
when returning the product – This is ok if the customer is returning goods
 under the right to cancel within 7 days of receiving them but not if the
goods are faulty.

If the customer has to send faulty goods back to you and
 incurs the cost you should refund this cost as well as the cost of the
 goods and the original posting charge.